RAASAY HOUSE ROOM BOOKING TERMS & CONDITIONS

RATES

All of our rates are currently flexible rates with a 48 hour free cancellation policy unless your reservation falls under the below criteria for the “50% 8 Weeks” policy. 

Reservations containing 4 or more rooms, reservations for stays longer than 3 nights and activity holidays are subject to deposit which will be charged shortly after booking. If you book online using a flexible rate for a long stay or a group booking your booking is subject to the “50% 8 Weeks” policy.  

FLEXIBLE RATE

Great flexibility at this rate. Payment will not be taken from your card until 2 days before arrival. We will pre-authorise the card 7 days before you arrive. The card MUST be chargeable without the customer being present. If the card requires the customer to be present or if we are unable to pre authorise the card that you have provided for any reason at all we reserve the right to cancel your booking without notice. Cancellation is free up to 2 days before check-in (that’s 4pm 2 days before the day of arrival). If the booking is cancelled or amended less than 2 days before arrival then a charge equal to the total booking will be retained. In the event of a no-show or booking reduction (on or after arrival date) charge equal to the total room booking will be retained.

**If your booking is for 4 or more rooms or you have a long stay planned we reserve the right to apply our “50% 8 Weeks” policy after booking. You will be notified of this**

50% 8 WEEKS

This Policy covers any Activity Holiday or large room booking. If your booking is for 4 or more rooms or you have a long stay planned we reserve the right to apply this policy. Pay 50% At the time of booking, pay 50% 8 weeks before arrival. If you cancel within 8 weeks of arrival your 50% deposit will be retained. 

MINIBUS TRANSFER FROM/TO FERRY

Raasay House is a short walk from the ferry terminal. If you prefer we can collect and drop you off at the ferry. If your room booking is for £100 or more per night we will collect and drop you off for free. If your room booking is less than £100 per night then there is a small fee for this service of £10 each way. 

CHECK IN

Guests may check-in at any time from 4.00 p.m. on the day of arrival. (earlier subject to availability)

CHECK OUT

On the day of departure we kindly ask all guests to vacate their rooms by 10.00 am. Late check-out after this time can be requested and is subject to availability. There may be a charge for this facility.

In Winter check out opens at 08:00 am and in Summer – Check out opens at 07:30 am.

PLEASE CONFIRM CHECK OUT TIME WITH RECEPTION WHEN YOU ARRIVE and If you are planning on catching the early ferry (07:55 am) in Winter please ensure that you settle your bill the evening before.

PACKAGE NOTES

If your ‘Package Type’ does not say ‘Breakfast’ then your booking does not include breakfast. You may add on breakfast £15. This must be booked by the evening before at the latest.  Please reply to this email to add this on.

ACCESSIBILITY INFORMATION

Please follow this link to read our full Accessibility Guide   If you require any further information please email info@raasay-house.co.uk

ABOUT US

We are a family run business, not a chain. We offer a personalised service and we pride ourselves on making our guests feel relaxed and well looked after.

DINING SUMMER

For dining info and current menus please go to the “Food & Drink” page on this site. We do require a dinner reservation for any evening dining. Please email dining@raasay-house.co.uk or use this link to make an online booking https://www.simpleerb.com/9400/raasay-house.

Please add any allergy or dietary requirements to the booking notes.  If you are trying to book a table for the same day or for a group you should email dining@raasay-house.co.uk to book.

DINING WINTER

We have teamed up with the Raasay Distillery to provide you with the chance to experience the best of both this Winter. Your breakfast will be served each morning at Raasay House. For all other meals, please make sure you have made your reservations with Raasay Distillery. Please email info@raasaydistillery.co.uk for more information. 

PETS

We welcome well behaved pets. There is a £10 per pet, per night charge which will be added to your booking to a maxim of £30 per room, per stay. Diners wishing to have their pets with them at meal times will be seated in the bar. 

OUTDOOR ACTIVITIES (LIMITED IN WINTER)

Please enquire ahead of time. As well as accommodation and meals we offer a wide range of exhilarating outdoor activities. Please book activity sessions prior to arrival to avoid disappointment.

RIB BOAT TRIPS

We offer a range of trips, including pick up/drop offs from Sconser and Portree in our fast boat ‘Arctura’. Full details can be found on this site.

WIFI

We have high-speed broadband in the building which is free for our guests to use. We are in a rural location so the internet can be temperamental. It is only good for light use e.g. surfing, checking emails, checking social media. It is NOT suitable for streaming Netflix or downloading/uploading big files.

SPECIAL REQUESTS/SPECIAL OCCASIONS

If you would like to add a bottle of champagne (£94) or prosecco (£40) on arrival we will be more than happy to do this. All requests should be made at least 24 hours before check in. Please note that due to our island location (no florists on the island) unfortunately we cannot fulfil requests for fresh flowers at this time. Our email is info@raasay-house.co.uk. Please quote your booking number to help us assist you faster.