FEES: Your card will be charged in full at the time of booking.
CANCELLATION: You can cancel the session or Bike Hire free of charge up to 48 hours before the session starts. After this time the entire payment will be retained. If we (Raasay House) cancel a session due to weather or any other unforeseen issue then the fees will be refunded.
BE ON TIME FOR YOUR SESSION – Please arrive 5 minutes early for your session ready to meet you instructor in the reception. If you are late the session may be cancelled, your slot may be given away or the group may leave without you. Your fees will be retained.
FORCE MAJEURE – We will not be liable to pay any compensation if we are forced to cancel or change any aspect of the booking due to circumstances beyond our control which we or our suppliers could not have reasonably foreseen or forestalled. Such circumstances include, but are not restricted to, war or threat of war, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire, bad weather, closure of airports, ports or stations, cancellation or changes in schedules by air, land or sea carriers.
OUR INSURANCE – Raasay House holds public liability insurance. We strongly advise our clients to arrange their own insurance to cover personal accident or cancellation.
COMPLAINTS – We will try to sort out any problems as soon as you notify us of them. If you want to complain during your stay, please contact a Director or senior staff member. If the problem cannot be sorted out satisfactorily, please notify us in writing within 7 days of the completion of the visit, setting out the full details of the complaint. We will then do our best to reach a satisfactory solution. We will respond to complaints within 28 days.
YOUR INSURANCE – We encourage guests to take out travel insurance against travel incidents and delays as our cancellation fees will not be waived, regardless of the reason.
BELONGINGS/VEHICLES – Raasay House does not have lockers. Raasay House accepts no liability for loss or damage to belongings left in changing rooms or vehicles. You may ask for small valuables to be placed in our safe during your activity subject to availability/space.
DAMAGE – You are liable for any damage to the Raasay House premises or grounds caused by you or any persons or pets in your party (whether or not staying at Raasay House) during your visit. Raasay House reserves the right to charge or debit such amounts as it shall in its sole discretion deem fit to compensate or make good the loss, damage, costs or expenses incurred or suffered by Raasay House as a result of the aforesaid. Regardless, Raasay House further reserves the right to commence legal proceedings against you without notice.
FITNESS FOR PARTICIPATION – By making a booking you are self certifying yourself and all members of your party t be fit and well enough for participation in activities. Raasay House (Raasay Outdoor Centre Ltd) will not be liable for any medical incidents which are brought about by participation in activities. If you or any of your party appears to be intoxicated at the time of the session commencement then we reserve the right to cancel your booking without notice and retain your booking deposit.
By booking you accept these terms and accept that the card used to guarantee to the booking will be charged any cancellation, no show, smoking fines or damage fees due.